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By Bent Greve

Content material:
Chapter 1 Can selection in Welfare States Be Equitable? (pages 5–18): Bent Greve
Chapter 2 the opposite Le Grand? comparing the ‘Other Invisible Hand’ in Welfare providers in England (pages 19–32): Ian Greener and Martin Powell
Chapter three go out, Voice and caliber within the English schooling region (pages 33–45): Deborah Wilson
Chapter four whilst ‘Choice’ and ‘Choice’ aren't a similar: Institutional Frameworks of selection within the German Welfare process (pages 46–61): Florian Blank
Chapter five picking Welfare or wasting Social Citizenship? voters' loose selection in contemporary Italian Welfare country Reforms (pages 62–76): Paolo R. Graziano
Chapter 6 The ‘Consumer precept’ within the Care of aged humans: loose selection and real selection within the German Welfare country (pages 77–93): Melanie Eichler and Birgit Pfau?Effinger
Chapter 7 A Comparative dialogue of the Gendered Implications of Cash?for?Care Schemes: Markets, Independence and Social Citizenship in concern? (pages 94–108): Kirstein Rummery
Chapter eight not easy team spirit? An research of go out thoughts in Social guidelines (pages 109–124): Menno Fenger
Chapter nine Freedom of selection during the advertising of Gender Equality (pages 125–138): Steven Saxonberg

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2004), The Paradox of Choice: Why Less is More, New York: HarperCollins. Secretary of State for Health (2000), The NHS Plan, London: Stationery Office. 32 3 Exit, Voice and Quality in the English Education Sector Deborah Wilson Introduction The use of choice as a mechanism to improve public service delivery is now well established in the UK. Current policy discourse additionally considers voice as a further, user-driven mechanism. Moreover, choice and voice are considered to be complementary, as these quotes from a recent Prime Minister’s Strategy Unit discussion article illustrate: ‘Choice and voice should complement each other … Bottom-up pressure through choice and voice can … give everyone, including the disadvantaged, better quality services’ (PMSU 2006: 10).

Thanks also for comments on previous drafts to Carol Propper and Helen Simpson. The usual disclaimer applies. Notes 1. In this chapter I use the terms ‘exit’ and ‘choice’ interchangeably, as does most of the literature. I think there are interesting issues regarding whether it is actually exit or entry that is driving choice, but save this for future work (see, however, Teske et al. 1993). Also in this chapter I do not emphasize the consequences of considering different types of exit or voice (Dowding and John 2008), nor do I address the ‘consumer versus citizen’ debate as recently discussed by Greener (2007).

He suggests a number of problems. First, producers must be able to expand capacity quickly in order to meet additional demand, but also contract, and neither an expansion nor a reduction is politically likely to be achieved. Second, an absence of data on the quality of outcomes ‘may make the system cost driven’ (1992: 61). This leads to a potential clash between affordability and quality. Finally, 24 The Other Le Grand? the health-care reforms had not addressed the problem that the UK healthcare system was underfinanced, and so they had not dealt with a significant problem facing the system as a whole.

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